Salesforce Order Management Administrator Accredited Professional (AP-219)
Update Date
29 Aug, 2026
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Question # 1
An Order Summary has three Fulfillment Orders and two Credit Memos associated with it.How many Invoices will be created when using the Create Invoice Apex action in a flow?
A. 2.0 B. 5.0 C. 1.0 D. 3.0
Answer: C
Explanation: One invoice will be created when using the Create Invoice Apex action in a
flow. The Create Invoice Apex action is a custom action that creates an invoice for an order
summary. An invoice is a document that requests payment from a customer for an order.
An invoice can include one or more fulfillment orders and one or more credit memos. A
fulfillment order is a record that represents a part of an order that is fulfilled by a specific
location. A credit memo is a record that represents a partial or full refund for an order or a
fulfillment order. An order summary can have multiple fulfillment orders and credit memos
associated with it, but only one invoice will be created for the entire order summary.
References: Order Management Objects, [Create Invoice Apex Action]
Question # 2
The Northern Trail Outfitters (NTO) team is already using Order Management. The teamwants to transition from their home-grown Commerce engine to B2C Commerce Cloud.Which action do they need to perform?
A. File a support case to activate an integration between B2C Commerce and OrderManagement B. Export the orders from B2C periodically and import them into Order Management usinga scheduled job C. Change the Order Integration Flow in Setup so the org will start seeing the orders flow in D. Create a Flow to download the Orders from an SFTP location where B2C Commercedrops them and then ingest the data into Order Management
Answer: A
Explanation: The integration between B2C Commerce and Order Management is not
enabled by default. To activate it, an administrator needs to file a support case with
Salesforce and provide the necessary information, such as the B2C Commerce instance
URL, the Order Management org ID, and the API user credentials3
Question # 3
For what use case would an administrator enable Person Accounts during OrderManagement setup?
A. Person Accounts are always enabled for Order Management B. Connecting Order Management to B2C Commerce C. Connecting to an external ERP system D. Connecting Order Management to B2B Commerce
Answer: B
Explanation: An administrator would enable Person Accounts during Order Management
setup for the use case of connecting Order Management to B2C Commerce. B2C
Commerce is a cloud-based platform that enables businesses to create and manage online
storefronts for consumers. B2C Commerce uses Person Accounts to represent individual
shoppers who place orders on the storefronts. Person Accounts are a type of account that
combines account and contact information into a single record. To connect Order
Management to B2C Commerce, an administrator needs to enable Person Accounts in
Order Management and install the B2C Commerce Integration package from
Based on some changes in Universal Containers' Commerce engine, new Orders areexpected to have two additional attributes at the header level. In Order Management, whichother Object besides Order also needs to be extended?
A. Delivery Groups B. Order Summary C. Change Order D. Payment Summary
Answer: B
Explanation: Based on some changes in Universal Containers’ Commerce engine, new
Orders are expected to have two additional attributes at the header level. In Order Management, besides Order, the other object that also needs to be extended is Order
Summary. An Order Summary is a record that stores information about an order, such as
the total amount, the number of items, and the fulfillment status. An Order Summary is
created by a process called Create Order Summary Process, which runs whenever an
order is created or updated. The process calls a flow called Create OrderSummary Flow,
which calculates the order summary fields and creates or updates the order summary
record. To extend an object in Order Management, an administrator can create custom
attributes on that object that match the API name and data type of the corresponding
attributes in B2C Commerce. References: Order Management Objects
Question # 5
Which data type is the Status field on an Order Summary object?
A. Picklist B. String C. Text D. Number
Answer: A
Explanation: The Status field on an Order Summary object is a picklist data type. A picklist
is a field that allows users to select one value from a predefined list of values. The Status
field on an Order Summary object indicates the current state of the order, such as Draft,
Activated, Completed, or Cancelled. The values for the Status field are defined in the Order
Status picklist field on the Order object. References: Order Management Objects, [Picklist
Fields]
Question # 6
Which three objects need to be utilized when creating orders using the composite API?
A. Pricebook Entry B. Contact C. Order Summary D. Product E. Account
Answer: A,B,E
Explanation: The Pricebook Entry, Contact, and Account objects are required when
creating orders using the composite API. The composite API is a REST API that allows
creating multiple records in one request. To create an order using the composite API, an
administrator needs to provide the following information:
The Account ID of the customer who placed the order
The Contact ID of the customer who placed the order
The Pricebook Entry IDs of the products that are ordered
The quantity and unit price of each product
The order status and currency References: [Create Orders Using Composite API],
[Composite Resources]
Question # 7
An administrator needs to ensure that the Orders coming from B2C Commerce honor somebusiness rules which need to be the same in both B2C and Order Management. Thisvalidation must happen before the Order Summary object is created. What can theadministrator suggest to the developer to implement this requirement?
A. Use an AppExchange solution B. Handle this in the Commerce System originating the Orders. C. Write an Apex class with the validation rules and expose it as an Invocable Action D. Use a Salesforce Labs solution
Answer: B
Explanation: The administrator can suggest to the developer to handle this requirement in
the Commerce System originating the Orders. This way, the validation rules can be applied
before the orders are sent to Order Management via the B2C Commerce Integration. The B2C Commerce Integration imports order data into Order Management and creates Order
Summary records based on the order data. The validation must happen before the Order
Summary object is created, so it cannot be done in Order Management using Apex or other
tools. References: B2C Commerce Integration, Order Management Lifecycle
Question # 8
Which practice should an admin consider when working with the Ensure Funds Asyncaction?
A. The invoice object should be logged and cloned to a custom object before calling theaction B. The invoice object should be cloned to a custom object before calling the action C. The invoice ID should be assigned somewhere in the flow before calling the action D. The Invoice ID should be logged before passing it to the Ensure Funds Async action
Answer: C
Explanation: The Ensure Funds Async action requires the invoice ID as an input
parameter. The action checks if there are enough funds available for the invoice and
updates the invoice status accordingly. The invoice ID should be assigned somewhere in
the flow before calling the action, otherwise the action will fail. References: Salesforce
Payments and Order Management
Question # 9
An admin is analyzing project requirements and notes that there are requirements tosupport both high volume and multiple locations. What is the recommended approach forthis scenario?
A. Download the Single Location High Volume sample flow from the Partner Communityand modify all the flows to loop through locations B. Download the Multiple Locations sample flow from the Partner Community and havedevelopers add Apex code to enhance performance C. Download the Single Location High Volume sample flow and the Multiple Locations sample flow from the Partner Community and make a blend ® between the two consideringtrade-offs D. Download the Single Location High Volume sample flow from the Partner Communityand have the developers add Apex code to enhance performance
Answer: C
Explanation: The Single Location High Volume sample flow and the Multiple Locations
sample flow are two examples of how to implement order fulfillment with Order
Management. The Single Location High Volume sample flow is optimized for performance
and scalability, but it only supports one fulfillment location per order. The Multiple Locations
sample flow supports multiple fulfillment locations per order, but it has lower performance
and scalability. To support both high volume and multiple locations, an admin can
download both sample flows from the Partner Community and make a blend between
them, considering trade-offs such as complexity, maintainability, and customizability.
References: Order Fulfillment Flows, Partner Community
Question # 10
An Order contains products that will need to be shipped to multiple addresses. How doesthis affect fulfillment?
A. Multiple Invoices will be created B. Multiple Order Delivery Group Summaries will be created C. Multiple Fulfillment Orders will be created D. Multiple Order Payment Summaries will be created
Answer: C
Explanation: When an order contains products that will need to be shipped to multiple
addresses, multiple fulfillment orders will be created. A fulfillment order is a record that
represents a part of an order that is fulfilled by a specific location and shipped to a specific
address. A fulfillment order can have one or more fulfillment order lines, which are the
products that are included in the fulfillment order. An order can have one or more fulfillment
orders, depending on how many locations and addresses are involved in the order
fulfillment. References: Order Management Objects, Order Fulfillment Flows
Question # 11
A customer applied a 10% off discount when placing an order. What object is created whenthe discount is applied to the order?
A. Order Discount B. Order Payment Summary C. Order Adjustment Group Summary D. Credit Memo
Answer: C
Explanation: When a customer applies a discount when placing an order, an order
adjustment group summary is created. An order adjustment group summary is a record that
represents a modification to the order amount, such as a discount, a surcharge, or a tax.
An order adjustment group summary can have one or more order adjustments, which are
the individual modifications that are applied to the order or the order items. An order can
have one or more order adjustment group summaries, depending on how many types of
modifications are applied to the order. References: Order Management Objects, [Order
Adjustments]
Question # 12
Which set of conditions is required for an Order Summary object to be created?
A. An Order is created, its status is set to Draft, Create OrderSummary Flow is installedand Create OrderSummary Flow is activated. B. An Order is created, the Create Order Summary Process is installed and the CreateOrder Summary Process is active C. An Order is created, its status is set to Activated. Create OrderSummary Flow isinstalled and Create OrderSummary Flow is activated. D. An Order is created, its status is set to Activated. Create OrderSummary Flow isinstalled and the Create OrderSummary Process is installed.
Answer: B
Explanation: The Order Summary object is a custom object that stores information about
an order, such as the total amount, the number of items, and the fulfillment status. The
Order Summary object is created by a process called Create Order Summary Process,
which runs whenever an order is created or updated. The process calls a flow called
Create OrderSummary Flow, which calculates the order summary fields and creates or
updates the order summary record. The process and the flow are part of the Order
Management package and must be installed and activated for the order summary object to
be created. References: Order Management Lifecycle, Order Management
Objects, Configure Order Management Flows
Question # 13
What are two items that an administrator should consider when building out a flow for onelocation vs multiple locations?
A. Having multiple locations mandates writing custom Apex code B. A default warehouse location should be set first in flows handling multiple locations C. Multiple locations will introduce nested loops which can make the canvas substantiallylarger D. Multiple locations can lead to limit exceptions
Answer: C,D
Explanation: When building a flow for multiple locations, an administrator should consider
the following challenges:
Multiple locations will introduce nested loops which can make the canvas
substantially larger. For example, a flow that handles multiple fulfillment orders per
order and multiple fulfillment order lines per fulfillment order will need to loop
through both levels of records. This can make the flow more complex and harder
to maintain.
Multiple locations can lead to limit exceptions. For example, a flow that queries or
updates a large number of records across multiple locations may hit the SOQL
query limit or the DML statement limit. To avoid this, an administrator should use bulkified actions and optimize the flow performance. References: Order Fulfillment
Flows, [Flow Performance Best Practices]
Question # 14
Which object is used to create an invoice?
A. Fulfillment Order B. Order Summary C. Shipment] D. Order
Answer: B
Explanation: The Order Summary object is used to create an invoice. An invoice is a
document that requests payment from a customer for an order. An invoice can include one
or more fulfillment orders and one or more credit memos. A fulfillment order is a record that
represents a part of an order that is fulfilled by a specific location. A credit memo is a
record that represents a partial or full refund for an order or a fulfillment order. To create an
invoice, an administrator can use the Create Invoice Apex action in a flow. The Create
Invoice Apex action requires the Order Summary ID as an input parameter and creates an
Invoice record associated with the Order Summary record. References: Order
Management Objects, [Create Invoice Apex Action
Question # 15
What can an administrator use to control what inventory is exposed on specific sellingchannels?
A. Product Eligibility Flag B. Selling Channel Flag C. Product Filter Status D. Selling Channel Status
Answer: A
Explanation: The Product Eligibility Flag is a custom field on the Product object that
indicates whether a product is eligible for a specific selling channel. An administrator can
use this field to control what inventory is exposed on different channels, such as web,
mobile, or store. For example, if a product has the Product Eligibility Flag set to Web Only,
it will not be available for other channels. References: Order Management Objects,
[Product Eligibility Flag]
Question # 16
What two tools can an administrator use to debug an issue with an Apex trigger?
A. Apex Logs in Setup B. Error Logs in the Developer Console C. Log Inspector in the Developer Console D. Debug Logs in Setup
Answer: C,D
Explanation: The administrator can use two tools to debug an issue with an Apex trigger:
Log Inspector in the Developer Console and Debug Logs in Setup. The Log Inspector is a
tool that displays a graphical representation of a debug log, which is a record of database
operations, system processes, and errors that occur when executing a transaction or
running unit tests. The Log Inspector helps you analyze and troubleshoot your code by
highlighting errors, checkpoints, and execution times. The Debug Logs page in Setup lets
you monitor and retain debug logs for users, Apex classes, Apex triggers, and Lightning
components. You can view, download, or delete debug logs from this page.
Question # 17
Users are reporting slow load times for Lightning Record Pages. How can an administratoranalyze the performance?
A. Use the Analyze function in the Lightning Record Page editor B. Run a performance analysis using the Developer Console C. Use the Page Layout Analysis tool in Setup D. Use Chrome DevTools
Answer: A
Explanation: The Analyze function in the Lightning Record Page editor helps an
administrator analyze the performance of a Lightning Record Page. It provides
recommendations on how to improve the page load time, such as removing unused
components, reducing the number of fields, or using conditional visibility rules.
Question # 18
At minimum, a custom attribute must be created on which objects for the values toautomap in Order Management from B2C Commerce Cloud at the Order item level?
A. Order and Order Summary B. Order Item and Order Item Summary C. Order, Order Summary, Order Item and Order Item Summary D. Order, Order Summary, Change Order and Fulfillment Order
Answer: B
Explanation: At minimum, a custom attribute must be created on the Order Item and Order
Item Summary objects for the values to automap in Order Management from B2C
Commerce Cloud at the order item level. A custom attribute is a field that stores additional
information about an object that is not captured by the standard fields. A custom attribute
can be created on any object in Order Management, but it must have the same API name
and data type as the corresponding attribute in B2C Commerce Cloud. For example, if an
order item has a custom attribute called Color in B2C Commerce Cloud, then an Order
Item and an Order Item Summary must also have a custom attribute called Color in Order
Management for the value to automap. References: Order Management Objects, [Custom
Attributes]
Question # 19
An administrator is configuring delivery methods. What two types of records need to becreated?
A. Order Delivery Method B. Order Delivery Summary C. Product Summary D. Delivery Method E. Product
Answer: A,D
Explanation: The Order Delivery Method and Delivery Method objects are used to
configure delivery methods for orders. A delivery method is a way of delivering an order to
a customer, such as standard shipping, express shipping, or in-store pickup. A Delivery
Method record defines the name, description, type, and cost of a delivery method. An
Order Delivery Method record associates an order with a delivery method and stores
additional information such as the delivery address, tracking number, and status.
References: Order Management Objects, [Delivery Methods]
Question # 20
Which three steps should an administrator take to set up a mock payment gateway in anew org?
A. Create a Payment Gateway B. Create a Named Credential C. Create a Payment Provider D. Create a CORS (Cross-Origin Resource Sharing) entry E. Create a Trusted Site Entry
Answer: A,B,C
Explanation: To set up a mock payment gateway in a new org, an administrator should
take the following steps:
Create a Payment Provider: This is a custom metadata type that defines the
configuration and behavior of a payment gateway. A payment provider specifies
the name, type, class, and endpoint of the payment gateway.
Create a Named Credential: This is a Salesforce feature that securely stores
authentication information for connecting to external services. A named credential
specifies the URL, identity type, authentication protocol, and certificate of the
payment gateway.
Create a Payment Gateway: This is a custom object that represents an instance of
a payment provider. A payment gateway references a payment provider and a
named credential, and defines additional settings such as currency, mode, and
timeout. References: Salesforce Payments and Order Management, [Named
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