ITIL ITIL-5-Foundation Dumps
| Exam Code | ITIL-5-Foundation |
| Exam Name | ITIL Foundation (Version 5) |
| Update Date | 29 Aug, 2026 |
| Total Questions | 77 Questions Answers With Explanation |
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Question # 1
Which of the following BEST describes an outcome in a service relationship?
A. A result achieved by a stakeholder through the use of at least one output
B. A tangible or intangible deliverable created during a service activity
C. A specific task completed by the service provider as part of service delivery
D. A software product provided to the consumer by the service provider
Question # 2
Which is a series of steps that an organization undertakes to enable value for consumers through management of products and services?
A. Product and service lifecycle
B. Service journey
C. Value stream
D. Value stream mapping
Question # 3
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
A. Continuous deployment
B. Continuous integration
C. Continuous delivery
D. DevOps
Question # 4
What is a service request?
A. A flaw or vulnerability in a product or system
B. A user-initiated action that triggers an agreed service
C. A cause of one or more service incidents
D. A change of state significant for management
Question # 5
What is the main purpose of collecting feedback during digital product development?
A. To record the final project results after completion
B. To limit information sharing to senior management to avoid confusion
C. To ensure that improvement efforts stay aligned with changing priorities
D. To reduce stakeholder involvement to minimize complexity
Question # 6
Which chapter of an ITIL Official Practice Guide provides recommendations for the successful automation of the practice?
A. Information and technology
B. Partners and suppliers
C. Organizations and people
D. Value streams and processes
Question # 7
When applying the “collaborate and promote visibility” principle to an organization’s initiative, which is NOT a necessary action?
A. Ensuring everyone involved in the initiative agrees about it before initiating
B. Making decisions about the initiative on visible data
C. Considering different methods of communication for the different audiences
D. Communicating information about the initiative to other parts of the organization
Question # 8
Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?
A. Organizations and people
B. Value streams and processes
C. Partners and suppliers
D. Information and technology
Question # 9
Which of the following is a key success metric for the “transition” activity?
A. Speed of normal service restoration
B. Quality of the resources and services outsourced from suppliers
C. Service performance against the agreed SLA targets
D. Number and impact of transition errors
Question # 10
Which of the following is an example of access to resources?
A. An employee attends a training session delivered by an instructor
B. A technician performs on-site installation of equipment
C. A supplier delivers new laptops to the customer’s office
D. A user is granted permission to use a cloud-based application
Question # 11
Which BEST defines a digital service?
A. A combination of an organization’s resources based on digital technology and designed to offer value to consumers
B. A means of enabling value for consumers through digital products without ownership transfer
C. The adoption and integration of digital technologies into all areas of an organization
D. Maintaining and improving the effective, efficient, and convenient use of information
Question # 12
Which of the following statements about the Four Dimensions of product and service management is CORRECT?
A. Each dimension on its own is sufficient to achieve the desired outcomes
B. All Four Dimensions are critical to effective and efficient facilitation of value
C. All Four Dimensions apply only to product design and not to management practices
D. All Four Dimensions focus mainly on the activities of the service value chain
Question # 13
Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?
A. Build
B. Design
C. Acquire
D. Discover
Question # 14
Which of the following BEST describes an operating model?
A. A set of rules that ensures consistent decision-making and accountability within the organization
B. A recommendation that guides an organization's actions and decisions in all circumstances
C. A set of organizational resources designed for performing specific work or achieving a particular objective
D. A conceptual and visual representation of how an organization co-creates value with its customers
Question # 15
Which of the following is an example of a service action?
A. A cloud service provider giving users access to virtual machines
B. A user accessing a streaming platform to watch movies
C. A software company delivering a hardware security token to the customer
D. A digital learning platform conducting a live online training session for users
Question # 16
In the “partners and suppliers” dimension, what does it mean when organizations form flexible partnerships?
A. They avoid cooperation to maintain complete independence
B. They operate strictly through formal contracts with no shared responsibilities
C. They rely only on suppliers for technical resources without collaboration
D. They share common goals and risks while collaborating to achieve desired outcomes
Question # 17
What does the “partners and suppliers” chapter of an ITIL Official Practice Guide provide?
A. Dependencies on third parties
B. Capability levels, criteria, and recommendations for self-assessment
C. Purpose and description of the practice
D. Key information, automation, and tooling for a practice
Question # 18
What is the purpose of the ITIL AI Capability Model?
A. To describe how service providers, service consumers, and other parties interact with AI to co-create value
B. To describe how organizations can assess and develop capabilities for effective use of AI
C. To prescribe specific AI technologies required for service development and management
D. To measure the performance of AI-enabled services against predefined service levels
Question # 19
Which is NOT one of the four categories of service level metrics?
A. Warranty
B. Utility
C. Sustainability
D. Governance
Question # 20
Which dimension of digital product and service management ensures that people working in an organization have sufficient skills to support anticipated needs?
A. Organizations and people
B. Value streams and processes
C. Information and technology
D. Partners and suppliers
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